Neal Ferguson · SLC, UT
Neal Ferguson
Orchestrating AI, clients and internal teams, for predictable growth.
Executive Operator · Customer Success & GTM Strategy
I've spent a decade building customer success organizations, closing enterprise deals, and designing the GTM systems that make growth repeatable — primarily in MedTech and healthcare technology SaaS.
$5M+
Book of business managed
100%
Deployed client retention
3×
YoY expansion revenue growth
9+
Years in enterprise SaaS
What I do
Three disciplines, one operating system for growth.
01
CS Leadership & Org Design
Build customer success functions from scratch. Turn retention into a predictable, growing revenue line.
02
GTM Strategy & Packaging
Design modular go-to-market models that open new verticals and create expansion white space.
03
Executive Alignment & Facilitation
Bring cross-functional stakeholders to a shared view of the problem and a clear path forward.
Currently
Open to VP Customer Success, VP Account Management, Chief of Staff, and GM roles — and available for Fractional CCO and COO engagements. Based in Salt Lake City, UT. Remote-first.
linkedin.com/in/nealferguson1